Rejecting These Four Custom Hangtag Orders
Rejecting These Four Custom Hangtag Orders
Although the customer is king, some clients' behaviors can be truly frustrating for printing businesses, especially the following types. If I encounter these kinds of orders, I won’t accept them no matter what!
01. Customers Who Shop Around and Bargain Excessively
Some customers, when ordering custom hangtags, paper cards, or packaging boxes, constantly call different suppliers to inquire about prices, materials, and processes. "What’s the cheapest price? Can you make it cheaper? Let me check with another supplier, I’ll get back to you." They think they’re being smart by negotiating a lower price, but in reality, they offend both the business owner and salespeople. Today, we patiently answer your questions; tomorrow, when you genuinely need the service, you may already be blacklisted.
02. Clients Who Order but Delay Payments
Some customers have a habit of delaying payments. After finalizing a deal and placing an order, they disappear, sometimes for six months or even a year. Some even vanish completely after owing money. Customers who act this way either have an inflated sense of self-importance or lack basic integrity. No matter how big you think you are, businesses resent such behavior. While occasional credit arrangements are inevitable, payments should be made as soon as possible. After all, "A loan well borrowed should be well repaid."
03. Know-It-All Customers Who Give Uninformed Instructions
Every industry has its expertise, and there is a vast difference between professionals and amateurs. Some customers think they know everything just because they have some printing knowledge or have seen a few machines. They start acting like experts, giving orders left and right, but their instructions make no sense. If you truly understood printing, you wouldn’t be coming to us in the first place! Sales technicians find it frustrating when such customers interfere, as it disrupts their workflow and forces them to waste time explaining the basics.
04. Customers Who Demand Urgent Delivery but Won’t Pay a Deposit
Some clients call in a hurry, demanding immediate delivery but delaying their deposit. Often, this means they’ve already placed an order elsewhere, received an unsatisfactory sample, and are now looking for a backup. When even a minor quality issue arises, they either demand a discount or cancel the order altogether.
Running a printing business is not as easy as outsiders think. We rely on hard work, expertise, service, quality, and integrity to earn a small profit. The relationship between sellers and buyers should be equal!
There is no love without reason, and no hatred without cause. A customer’s behavior determines how we treat them. That’s why we are happy to provide excellent service to good customers while rejecting inappropriate behavior from those with bad intentions.
